Our Policies
Auralieo is committed to providing a transparent and fair service. Please read our policies carefully.
Fair Usage Policy
Our unlimited data plans are subject to a fair usage policy. This is to ensure that all our customers get a stable and fast connection. Excessive usage may result in reduced speeds. For more details, please refer to the terms of your specific plan.
Refund Policy
If you are not satisfied with our service, you may be eligible for a refund. Refunds are assessed on a case-by-case basis. Please contact our support team within 7 days of purchase. For more information, visit our contact page.
Complaints and Appeals
If you have a complaint, please email us at [email protected] with the subject line "Complaint". We aim to resolve all complaints within 5 business days. If you are not satisfied with the resolution, you can appeal the decision.